Money20/20 – Europe’s largest FinTech event arrives in Amsterdam June 3rd – 5th, 2019
This market-leading three-day event brings together the entire payments, FinTech and financial services industry. Ideas are created, partnerships are formed and future trends are imagined. Strands will be there sharing the latest in FinTech innovations and personal and business finance.
Money20/20 Europe event info:
Date: Monday, June 3rd to Wednesday, June 5, 2019 Location: The RAI, Amsterdam between Europaplein 2-22, 1078 GZ Amsterdam, Netherlands (Map)
Strands launches a new generation of Engager, an implementation that transforms every interaction into a guided and meaningful conversation, transforming complex data into relevant customer insights and added-value solutions in real time.
Engager 2.0. offers a novel way to engage with users on a new level –benefiting from AI and ML to effortlessly advise consumers towards their financial goals.
Using Engager 2.0. capabilities, banks are able to provide retail and business clients with varying degrees of guidance in money management, ranging from real-time insights to personalized recommendations and financial education tips.
Moving the focus from product to person
Engager 2.0. displays data in a way the user understands, promoting ongoing engagement and rebuilding the relationship between bank and client from day one.
The solution is built with over 200 predefined insights –each of them actionable and forward-looking– with the needs of the user in mind.
This will allow customers to receive notifications periodically in a balanced way from each of the four categories (Bank and Merchant Solutions, Alerts and Warnings, Financial Education and Badges and Rewards), empowering them to be better informed and achieve a brighter financial future.
Real Use Case Examples:
Engager + Personal Financial Management (PFM)
Customer: In two days, their checking account liquidity will be compromised.
Bank: Anticipates customer needs and suggests two next-best solutions: “Transfer money” and “Request credit line”.
Engager + Business Financial Management (BFM)
SME owner: their business has grown by 25% in the last three months.
Bank: As the SME’s business partner, it offers a couple of bespoke next-best actions: “Create new provision” and “Start earning interest”.
At the forefront of AI & personalization
The ability to apply Artificial Intelligence and personalization is what has enabled Strands to grow into the business it is today. The company has been leveraging extensive expertise in Big Data and Machine Learning since 2004.
Founded in Corvallis (Oregon, US) and Barcelona (Spain) 15 years ago, Strands started commercializing disruptive personalization systems in the music industry —which led to a patent portfolio in recommendation algorithms that was acquired by Apple later on.
Commenting on the launch, Albert Morales, VP Product Management at Strands, said:
“Engager is a paradigm shift in the relationship between banks and their customers. We have been leveraging our expertise in recommendations and ML since our beginning within the music industry in order to provide truly personalized advice to the end user; now we’re able to apply our knowledge to facilitating a more-beneficial conversation between the bank and its customers.” — Albert Morales, VP Product Management
Experts in Big Data, AI and Machine Learning since 2004, Strands creates highly-customizable digital money management software for top-tier financial institutions worldwide, and empowers people to be smarter with their money. Strands has carried out more than 600 implementations to date.
The company’s mission is to enable banks and merchants to anticipate customer needs and proactively suggest next-best-actions to increase long-term customer value. Strands solutions empower people to better manage their financial and consumption life, and take decisions in a smarter, more transparent and independent way.
Furthering its commitment to invest in and apply technology that helps personalize the digital banking experience, Huntington today announced the enhancement of its Huntington Heads Up® feature in its newly-introduced digital platform, The Hub. Huntington Heads Up will use Artificial Intelligence capabilities to help customers optimize the ways they save, spend and achieve their financial goals.
The introduction of The Hub and Huntington Heads Up are both central to the next chapter in how Huntington is looking out for people by investing in and enhancing its digital and mobile customer experience.
The Hub, developed in partnership with Strands PFM, is available across Huntington’s entire eight-state footprint and was developed in direct response to customer feedback gleaned from a two-year-long listening tour.
The Hub is representative of Huntington’s “Fair Play” philosophy – a simpler, more straight-forward approach to banking launched in 2010 and designed to help attract and retain customers through transparency and a commitment to doing the right thing.
“Huntington is invested –– literally and figuratively –– in making our customers’ lives better. While AI has many use cases in banking that enhance business outcomes, we’re placing the best technology directly into the palm of every customer’s hand to make their daily lives more convenient,” said Andy Harmening, Huntington’s Senior Executive Vice President and Director of Consumer and Business Banking.
This new AI-powered component will help customers achieve financial well-being by helping avoid inconveniences and making spending and saving suggestions. Huntington Heads Up will provide a variety of key, personal insights for customers into their financial wellness as they set and reach their goals, based on their spending and saving habits.
Examples of newly-available insights through Huntington Heads Up include:
Balance may not cover upcoming charges – Based on typical spending activity and upcoming bill due dates, Huntington Heads Up® will proactively alert Huntington customers if their current account balance may not cover their expected activity over the next seven days.
Subscription payment alerts – Informs customers when they are being charged for a subscription or when a free trial may have ended.
Double Charge Protection – Huntington Heads Up stays vigilant on behalf of Huntington customers to look out for activity such as mistaken double charges incurred from restaurants or merchant POS systems.
“By integrating AI, we will be able to provide customers with more relevant, meaningful insights into their spending and saving to help them make more informed decisions about their money,” added Harmening. “Our purpose is to look out for people, but it’s not just the big events that require planning and a heads up. It’s the little everyday moments that make all others possible.”
Strands CEO Erik Brieva has been selected as one of the “50 Most-Admired CEOs” in tech
The Technology Headlines, a premium US-business and technology magazine, published from Texas, has featured Erik Brieva as one of the 50 leading CEOs across the technological industry.
In the first edition of 2019, the magazine highlighted Strands CEO in the cover and reviewed the story of his journey, his decision-making process, his competitive strategy, and much more.
Carlos Chavez, editor-in-chief of The Technology Headlines said: “It was a great pleasure reviewing these CEOs, as they all had inspiring as well as thought-provoking stories to share.”
Nicole Anderson, Senior editor at the Technology Headlines further added: “Our editorial team has not only selected the CEOs that are at the forefront of bringing a change in the industries, but also the entrepreneurs that are committed to adding value to customers.”
In the interview, Erik Brieva emphasises the qualities he values most in a leader: leading by example, passion and the ability to engage your team. He recounts his journey with Strands, and talks about how to promote new ideas and innovation within the enterprise.
“It is important that everybody understand that, beyond their everyday tasks, and beyond personal goals and project objectives, they are all contributing to a more global and strategic goals.”
“In 2019, Strands will continue scaling up worldwide and consolidating our position in the market with cutting-edge technologies and solutions that will keep disrupting the financial industry.”
About The Technology Headlines
The Technology Headlines covers major industry trends in the U.S. and APAC markets, and is working alongside leading players to document the opinions and the expectations of the global tech community.
It also supports the established players in the market to unveil a commercial launch of their new products through its knowledge platform.